Last Updated: 20 May 2026

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1. What is this Privacy Policy for?

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Introduction

At  The Writing Lab Co. (“The Writing Lab Co.”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect identifiable information (“Personal Data”) through our website, educational programs, coaching services, online platforms, consultations, forms, and communications (“Services”).

By using our Services, you acknowledge that your information may be collected and processed in accordance with this Privacy Policy.

Third-Party Platforms & Links

Our Services may contain links to third-party websites, platforms, or tools, including scheduling software, payment processors, Google services, video conferencing platforms, social media platforms, or educational tools. These third parties operate under their own privacy policies, and we encourage you to review them separately.

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2. What Personal Data do we collect?

We may collect Personal Data directly from you, automatically through website interactions, or indirectly through third-party platforms you choose to use with us.

Information You May Provide

This may include:

• Name

• Student name

• Parent/guardian name

• Email address

• Phone number

• Educational background

• Grade level

• School or academic program

• Learning goals

• Payment information

• Consultation notes

• Submitted assignments or writing samples

• Messages sent through contact forms, email, SMS, Discord, Google Classroom, or other communication platforms

Situations Where Information May Be Collected

We may collect information when you:

• Submit a contact form

• Book a consultation

• Register for a program

• Join a class, webinar, workshop, or event

• Communicate with us through email, messaging, or video calls

• Subscribe to updates or newsletters

• Submit assignments or student work

• Use our website or educational platforms

Automatically Collected Information

When visiting our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral sources

• Website usage analytics

Information About Minors

Many of our Services are designed for students under 18 years old. Where required, parents or legal guardians are expected to provide consent on behalf of minors.

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3. What do we use Personal Data for?

We may process Personal Data for the following purposes:

Providing Educational Services

• Delivering classes, coaching, and educational programs

• Communicating regarding scheduling and lessons

• Providing feedback on assignments and student work

• Supporting student learning and development

Business Operations

• Managing registrations and payments

• Responding to inquiries

• Maintaining records

• Improving our Services and website experience

Communication & Marketing

Where permitted by law, we may:

• Send updates about programs, events, or offerings

• Share educational content or newsletters

• Respond to inquiries or customer support requests

You may opt out of marketing communications at any time.

Safety, Legal & Administrative Reasons

We may process information:

• To comply with legal obligations

• To protect the safety of students, parents, or staff

• To prevent fraud, misuse, or unauthorized access

• To enforce our policies and agreements

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4. How do we use cookies?

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and understand how visitors interact with our website.

Cookies may help us:

• Remember user preferences

• Improve website functionality

• Analyze website performance

• Understand visitor engagement

You may disable cookies through your browser settings, though some parts of the website may not function properly as a result.

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5. Who do we share Personal Data with?

We do not sell your Personal Data.

We may share information with trusted third-party providers where necessary to operate our Services, including:

• Payment processors

• Website hosting providers

• Scheduling platforms

• Video conferencing tools

• Educational platforms

• Email communication services

• Analytics providers

We may also disclose information:

• Where required by law

• To protect legal rights or safety

• In connection with a business transition or restructuring

All third-party providers are expected to handle Personal Data responsibly and securely.

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6. What are your rights relating to Personal Data?

Depending on your jurisdiction, you may have rights to:

• Request access to your Personal Data

• Request corrections to inaccurate information

• Request deletion of Personal Data

• Withdraw consent where applicable

• Object to certain processing activities

• Request information about how your data is used

To exercise these rights, please contact us using the details listed in Section 13.

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7. How do we keep your Personal Data safe?

We take reasonable technical and organizational measures to protect Personal Data from unauthorized access, misuse, loss, or disclosure.

Security measures may include:

• Password-protected systems

• Secure third-party platforms

• Limited access to sensitive information

• Secure payment processing services

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

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8. How long do we keep Personal Data?

We retain Personal Data only for as long as reasonably necessary to:

• Provide our Services

• Maintain educational records

• Comply with legal or accounting obligations

• Resolve disputes or enforce agreements

When information is no longer required, we will securely delete or anonymize it where reasonably possible.

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9. How do we process Personal Data for children?

Our Services may involve students under the age of majority.

Where legally required, parents or legal guardians must provide consent for the collection and processing of a child’s Personal Data.

If you believe information has been collected improperly regarding a minor, please contact us immediately.

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10. Do we transfer Personal Data internationally?

Some third-party platforms or service providers we use may store or process information outside of Canada.

By using our Services, you acknowledge that your information may be transferred to and processed in jurisdictions with different privacy laws than your local jurisdiction.

We take reasonable steps to ensure that third-party providers maintain appropriate privacy and security standards.

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11. Will this Privacy Policy change?

We may update this Privacy Policy periodically to reflect:

• Changes in our Services

• Legal or regulatory updates

• Changes in technology or operational practices

When updates are made, the “Last Updated” date at the top of this page will be revised.

Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

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12. SMS Communications

If you provide your phone number and opt in to receive text messages, The Writing Lab Co. may send SMS communications related to:

• Lesson reminders

• Consultation confirmations

• Scheduling updates

• Program information

You may opt out at any time by replying STOP.

Message and data rates may apply depending on your mobile carrier.

We do not sell or share mobile opt-in data for third-party marketing purposes.

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13. Contacting Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

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The Writing Lab Co.
Vancouver, British Columbia, Canada
Email: contact@thewritinglabco.com
Website:  www.thewritinglabco.com